Return & Refund Policy

At Tea Leaves Dog Ears, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return and refund policy. Please review the following guidelines for different scenarios:

1. Faulty, Damaged, or Wrong Items:

Return Window: 30 days of receiving your items.

Return Process:

  1. Contact our customer support team via email [email protected] or through our website’s contact form, providing details of the issue and attaching any relevant photos.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Ship the item back to us, using the shipping label we provided.
  4. Once we receive the returned item, we will inspect it and process your refund or replacement within 3 business days.

Shipping Return Cost Responsibility: We will cover the cost of return shipping for faulty, damaged, or wrong items.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 1-5 business days for the refund to be reflected in your account, depending on your payment provider.

2. Change of Mind:

Return window:

  • You may return an item due to a change of mind within 30 days of receiving your items.
  • The item must be unused, in its original packaging, and in resalable condition.

Return Process:

  1. Contact our customer support team within 30 days of receiving your items to initiate the return process.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Ship the item back to us within 30 days of receiving the RMA number, using a trackable shipping method.
  4. Once we receive the returned item and confirm its condition, we will process your refund within 3 business days.

Shipping Return Cost Responsibility: The customer is responsible for covering the cost of return shipping for change of mind returns.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 1-5 days for the refund to be reflected in your account, depending on your payment provider.

3. Cancellation After Ordering:

Cancellation Requirements:

  • You may cancel your order at any time before it has been shipped.
  • If your order has already been shipped, please refer to our Change of Mind policies above.

Cancellation Process:

  1. Contact our customer support team as soon as possible to request order cancellation.
  2. If your order has not yet been shipped, we will process the cancellation and issue a full refund within 1 business days.

Shipping Return Cost Responsibility: If your order has already been shipped, the customer may be responsible for any return shipping costs incurred.

Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 1-5 business days for the refund to be reflected in your account, depending on your payment provider.

4. Never Arrived:

Issue Resolution:

  • In the rare event that your order never arrives, please contact our customer support team for assistance.
  • We will investigate the issue and work to resolve it promptly, either by issuing a refund or reshipping the order.

Refund Method:

  • If a refund is issued for an order that never arrived, it will be issued to the original payment method used for the purchase.
  • Please allow 1-5 business days for the refund to be reflected in your account, depending on your payment provider.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team for assistance.

Thank you for shopping at Tea Leaves Dog Ears! We appreciate your business.